Introduction
Rafiki Technologies Africa (“the Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of our clients, partners, employees, event participants, and website visitors. As a diversified technology group operating in Kenya and Eswatini, we provide IT services, digital marketing solutions, and professional event management services across Africa.
This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you engage with our services, visit our website, attend our events, or communicate with us. We are committed to ensuring that your personal data is handled lawfully, fairly, and transparently.
By accessing our services or providing your information to us, you agree to the practices described in this policy.
Information We Collect
We collect personal information that is necessary for us to provide our services effectively and professionally. The information we collect may include your name, contact details such as email address and phone number, company name, job title, billing details, and any other information you voluntarily provide when requesting our services or communicating with us.
In the course of delivering IT and digital solutions, we may also collect technical information such as IP addresses, browser type, device information, and website usage data. This information helps us improve system performance, enhance user experience, and ensure cybersecurity standards are maintained.
For events and marketing services, we may collect registration details, attendance information, brand preferences, and communication records to facilitate event coordination, marketing campaigns, and client reporting.
How We Use Your Information
We use personal information to provide and manage our IT services, digital marketing solutions, and event management operations. This includes responding to inquiries, preparing proposals, executing contracts, managing projects, processing payments, and delivering support services.
Your information also allows us to improve our internal systems, enhance website functionality, monitor service performance, and develop innovative solutions tailored to our clients’ needs.
Where you have provided consent, we may use your contact information to send updates, newsletters, promotional materials, or relevant industry insights. You may opt out of marketing communications at any time. Additionally, we may process personal data to comply with applicable legal, regulatory, tax, and reporting obligations in the jurisdictions where we operate.
Legal Basis for Processing
We process personal data based on one or more of the following grounds: the performance of a contract, compliance with legal obligations, legitimate business interests, or your consent. Our legitimate interests include improving service delivery, maintaining cybersecurity, conducting marketing activities, and managing client relationships in a responsible and transparent manner.
Sharing and Disclosure of Information
Rafiki Technologies Africa does not sell or rent personal information to third parties. However, in order to deliver our services efficiently, we may share information with trusted service providers, technology partners, payment processors, event venues, and professional advisors who support our operations.
All third-party service providers are required to maintain strict confidentiality and implement appropriate security measures to protect personal information.
We may also disclose information if required by law, court order, or regulatory authority, or when necessary to protect our legal rights and business interests.
Contact Information
OUR OFFICE ADDRESS
Rafiki Technologies Africa PTY Ltd.
Business Park, Sheffield Road, Mbabane, H100, Eswatini
PO BOX A271, Swazi Plaza
Data Security
We implement appropriate technical and organizational measures to safeguard personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures include secure servers, controlled system access, encryption where appropriate, and internal data protection policies.
While we strive to protect all personal data, no digital transmission or electronic storage system can be guaranteed to be completely secure. We therefore encourage users to take reasonable precautions when sharing information online.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including contractual, legal, accounting, and reporting requirements. When personal data is no longer required, it is securely deleted or anonymized in accordance with our internal data management policies.
Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance user experience, analyze traffic patterns, and improve marketing effectiveness. Cookies help us understand how visitors interact with our website so that we can optimize content and performance.
You may adjust your browser settings to decline cookies; however, some website features may not function properly if cookies are disabled.
Your Rights
Subject to applicable data protection laws, you may have the right to request access to your personal information, request correction of inaccurate data, request deletion of your information, object to certain types of processing, or withdraw consent where processing is based on consent.
Requests relating to personal data may be submitted using the contact details provided below. We will respond within a reasonable timeframe and in accordance with applicable legal requirements.
International Data Transfers
As we operate across multiple jurisdictions in Africa, your information may be processed in countries outside your country of residence. Where such transfers occur, we take appropriate measures to ensure that adequate safeguards are in place to protect your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. The updated version will be published on this page with a revised effective date.